Reviews as a key to a trusted brand image with the
EzyStar System

You know that good reviews are a crucial factor for the success of your hotel. But did you also know that hotels with higher ratings achieve better prices and receive more direct bookings? At EzyHotel, we are experts in monitoring and managing hotel reviews.

Free potential analysis

Better feedback reputation

Without an active review strategy, negative reviews can greatly impact the online image of a hotel. This can lead potential guests to avoid the hotel and choose other options. According to a study by TripAdvisor, 93% of travelers state that reviews have a massive impact on their booking decision.

We can help you build a strong brand image and gain the trust of potential customers by assisting you in generating better reviews.

Sustainable revenue growth

If a hotel does not have positive reviews or does not actively promote them, this can lead to fewer guests booking directly through the hotel's website. Instead, they may book through booking platforms which can result in higher costs for the hotel.

According to a recent study by TripAdvisor, hotels with a rating of 4 stars or more receive 5 times more bookings than those with a rating of 3 stars or less. If you do not actively promote or have positive reviews, you are missing out on valuable direct bookings. Through positive reviews and customer feedback, you demonstrate to your future guests that you are a trustworthy and reliable company that cares about the well-being of its guests.

Improve your brand image

Get the most out of your hotel! Increase your reviews and convince potential guests with your outstanding service. We can help you strengthen trust in your brand and create the perfect guest experience. Don't miss the opportunity to take your hotel to the next level - start now!

Free potential analysis

No more pricing problems

If the hotel does not have positive reviews or does not actively promote them, it can be difficult to set appropriate prices for the rooms. Guests often rely on the reviews of other guests to assess the value of the offer.

More loyal customers

If regular customers of the hotel have bad experiences and their complaints are not heard, it can lead them to choose other options and not visit the hotel anymore. This can result in a loss of revenue and a decline in the regular customer base.

Free potential analysis

How we can help you

Reputation Management

We monitor and manage your reviews on all relevant online platforms. We respond promptly to negative reviews and ensure that they are turned into positive experiences.

EzyStar - Bessere Feedback-Reputation - EzyHotel

Feedback Management

We can help you collect and evaluate the feedback from your guests. This includes not only the reviews on online platforms but also the feedback you directly receive from your guests.

Free potential analysis

Optimization of the guest experience

We use guest feedback to continuously improve your offerings and optimize the guest experience. This leads to satisfied guests, positive reviews, and more direct bookings.

Our promise

We at EzyHotel are fully committed to helping your hotel establish a strong brand positioning and increased customer loyalty with passion. Our strategies are tailored to your specific needs and always up-to-date with the latest technology. Do not hesitate to contact us to learn more about our services in the area of reviews as a key to more direct bookings and a strong brand positioning.

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FAQs

Why are reviews important for building trust and credibility?

Positive reviews play a vital role in establishing trust and credibility for your hotel. They not only boost your online reputation but can also lead to increased sales and customer trust.

How do reviews affect a hotel’s online image?

Without an active approach to reviews, negative feedback can significantly harm an organization’s online image. Studies have shown that a significant percentage of customers consider reviews when making decisions.

How can positive reviews contribute to sustainable business growth?

Positive reviews are crucial for attracting customers to book directly with your hotel. Businesses with higher ratings tend to receive more bookings. Actively promoting positive reviews demonstrates trustworthiness, which can lead to increased direct bookings.

How can managing reviews and feedback enhance brand image and customer loyalty?

Managing reviews and feedback is essential to maintaining a positive brand image and fostering customer loyalty. Addressing negative reviews promptly and professionally can turn a negative experience into a positive one. This not only improves your reputation but also helps attract and retain loyal customers.